Confidentiality and privacy
Your privacy is of the utmost importance to Belladerma. This policy applies to information that we collect in our clinics, through our website "belladerma.ca" or in the course of our relationships with our customers.
This policy describes the information, personal or not, that we may collect, the purposes for which we collect it, the use we make of it and the circumstances in which we may transmit it to third parties. In addition, this policy tells you about the choices available to you regarding the collection, use and disclosure of your personal information. Belladerma undertakes not to collect, use or communicate your personal information other than in accordance with this policy.
By communicating your personal information and data to us, you consent that we use them, study them and, if necessary, disclose them for the purposes of promotions or management of your orders on the site. Therefore, we encourage you to read this policy very carefully.
You have the right to access, rectify or delete personal information concerning you, as well as the possibility of opposing the processing of this data, whether you can exercise at any time by contacting customer service at info@belladerma.ca. The person responsible for the protection of personal information is Isabelle Vibert, Co-president and can be reached at isabelle.vibert@belladerma.ca
1. Policy Scope and Update
When you use any of our services at one of our clinics or remotely (virtual clinic), you agree to the terms and the terms of this policy. We will notify you of any changes to this policy by posting an update notice on our website. If you use our clinic services again or continue to use our website following an update to our policy, you are indicating that you accept the changes made. You are responsible for regularly reviewing this Policy.
You may browse our website or use our services and tools using a mobile device such as a tablet or phone portable. This privacy policy also applies when using these mobile devices.
2. Personal information
Information is considered personal when it concerns a natural person and allows that person to be identified. This type of information is confidential. Except for exceptions, they cannot be communicated without the consent of the person concerned.
2.1 How can we collect personal information?
Belladerma collects personal information in the following cases:
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▸ Making an appointment for a consultation or treatment, by phone or in clinic (physical and virtual);
▸ Opening a client file;
▸ Subscription to our mailing list for newsletters or advertising communications;
▸ Participation in a contest or survey;
▸ Question or comment sent to our customer service by email, instant messaging (chat) or in clinic.
2.2 What types of personal information may be collected?
The type of personal information that Belladerma may collect varies depending on the type of interaction with the customer. This information may include, but is not limited to:
▸ First and last names;
▸ Date of birth;
▸ Postal address;
▸ Email address;
▸ Telephone number;
▸ Purchase information;
▸ Medical information.
2.3 How do we use your personal information?
Belladerma may use your personal information for the following purposes and without limitation:
▸ Confirm your appointments;
▸ Send you reminders;
▸ To ensure the security of your processing;
▸ Send you advertising material or information about our products such as newsletters and special offers;
▸ Send you invitations to participate in surveys, contests or events;
▸ Communicate with you to obtain your opinion for the purpose of continuous improvement.
You may not receive advertising or commercial material and this at all times. Simply change your settings in your client file on the “belladerma.ca” website or by contacting us at 514 443 8400
3. Information Provided Automatically
Information collected automatically cannot generally be considered personal information, in the sense that it is not collected in a way that allows us to personally identify you.
3.1 By what methods do we collect information automatically?
When you visit our website "belladerma.ca", we may automatically collect certain information using of cookies (“cookies”) and store them in log files (“log files”). Cookies are small text files that we create and store on your computer when you browse our website. They save your preferences so that your next visits to the website are more efficient.
Note that you can at any time set your browser to block files witnesses. By default, browsers allow the use of these cookies. In addition, you can also view the cookies that have been created on your hard drive using your browser and delete them manually whenever you wish.
3.2 What types of information may be collected automatically?
Information collected using these cookies may include but is not limited to:
▸ Browser Information;
▸ Operating System;
▸ Internet Service Providers (ISPs);
▸ Pages visited and queries;
▸ Time and day of connection;
▸ Frequency and duration of visits;
▸ Geography and language preference.
3.3 How do we use this automatically collected information?
The information collected by cookies primarily allows us to:
▸ Process statistics and traffic information;
▸ Create audience lists for advertising retargeting;
▸ Facilitate navigation and improve service to enhance your experience as a customer.
4. Sharing your personal information with third parties
We do not share, in any form, your personal information with third parties that are not part of Belladerma except in cases where we would be required to do so by law. We reserve the right to disclose your personal information as required by law, in connection with legal process, in response to the request of law enforcement authorities and, if necessary, to protect the property, interests and rights of Belladerma.
5. Your choices regarding the receipt of advertising and commercial material
We only want to communicate with you if you wish. If you prefer not to receive marketing information from us or if you do not want us to use your personal information to enhance your customer experience (such as appointment reminders), please let us know by contacting with us by phone at 514 443 8400, by writing to us by email at info@belladerma.ca or by sending a request to our administrative team at 105 Promenade des Lanternes, suite 270, Brossard, Quebec, J4Y 0L2. Don't forget to include your full name, telephone number and email address.
Note that in the case of a request by mail, processing may take up to two weeks. You may therefore receive communications from us during this period. At any time, you can unsubscribe from our list of promotional email communications by using the link at the bottom of all promotional emails sent by our clinic.
6. How long is personal information retained?
We retain your personal information only as long as reasonably necessary for the purposes set out in this policy or as long as the law requires. Personal information will be destroyed once the treatment plan is complete.
7. Protection of your personal information
Belladerma has adopted appropriate measures to preserve the confidentiality of the personal information collected and to protect it against loss or theft, as well as access, unauthorized communication, reproduction, use or modification taking into account their sensitivity and the purposes for which they are used. In addition, we require that every employee, agent or representative of Belladerma comply with this policy.
Data Collection, Belladerma WEB Site
Through this online store, Belladerma collects the data concerning you which is strictly necessary for the following purposes:
▸ Transmission of information relating to our company and its activity and, with your consent, advertising messages or commercial prospecting;
▸ Management of your orders placed on the site.
Data recipients:
Belladerma is the sole recipient of your data.
Belladerma may transmit your personal data to a third party only to provide you with the service requested, or when we are summoned to do so by a judicial authority or any other authority administrative.
For the purposes of the technical management of the storage of your personal data, your data will be centralized on the central servers of our service provider, which is located in Canada.
Security and confidentiality of data
Belladerma strives to put in place all useful precautions to preserve the confidentiality and security of the personal data processed and prevent them from being distorted, damaged, destroyed or accessed by unauthorized third parties. However, Belladerma cannot control all the risks associated with the operation of the Internet.
Cookies
Belladerma's online store uses "cookies" or "cookies" to recognize your browser (the software you use to browse the Internet) when you visit our site. "Cookies" or "witnesses" are small text files that are placed on your hard drive from our website. They allow you to avoid typing your password too often during a session and to facilitate your visit to our site, for example. They are used in particular to help us offer a better service by allowing the personalization of the Internet content of our site. You can choose at any time to no longer be subject to "cookies" or "witnesses" by modifying the configuration of your browser.
To deactivate "cookies" or "cookies"
With the Internet Explorer browser: open the "Tools" menu, select the "Internet Options" section, click on the "Security" tab ", then "Customize the level".
With the Mozilla Firefox browser: open the "Tools" menu, select the "Options" section, click on the "Private Ve" tab then uncheck the " Accept cookies”.
Contests
Some competitions may, from time to time, appear on the online store. By participating in these, you signify your agreement to the rules of the competition and the applicable legislation.
Limitation of our liability
Belladerma (online store) cannot guarantee that the services will operate without interruptions or operating errors. As far as possible, we will inform members of a future maintenance or update operation in order to limit navigation difficulties. However, you see us not responsible for the non-functioning of the operation of the services or for a temporary impossibility of access.
Belladerma cannot be held responsible for bad conditions of use of its online store for any external reasons: if it is for example operated with unsuitable equipment, internal malfunctions of the member's access providers or congestion of the Internet network .
Belladerma also releases itself from any form of liability for sudden consequential damages, viruses, hacking, loss of attributable data or recording that the customer may have perform on the online store.
We are responsible for verifying and complying with all laws applicable to the use of the online store, whether local, provincial, federal and international. We include the requirement of the minimum age to make online purchases which is 18 years.
Any delays in delivery attributable to carriers do not give the right the customer to claim damages.
In all cases of returned products that have been: unpacked, used, incomplete, damaged, damaged or soiled by the customer or received outside of a maximum of seven days after obtaining a return number, these cannot be taken back or exchanged, no exception will be possible.
In the event of a problem with the online store or any content, you agree that your sole remedy is to discontinue using such site.
Inappropriate Materials
Belladerma's online store may, from time to time, contain links to other websites. We emphasize that it is your responsibility to respect the conforming use of its sites and ours. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic, profane or any material that could constitute or encourage conduct that would be considered a criminal offense, giving rise to civil liability or otherwise violating the law. Belladerma reserves the right, in its sole discretion, to deem it necessary to immediately remove such material from this website in addition to any remedies we may have. Use of this website is subject to the laws and jurisdiction of the courts of the province of Quebec and the laws of Canada.
Copyright
Belladerma's online store has been designed with the aim of promoting the products featured therein, in addition to offering an online shopping service to more distant customers. This site includes text, information, descriptions, images, content, videos and other materials that are protected by trademarks and copyrights.
You are not allowed, see prohibited, to modify, use, reproduce the information or the material posted for public, commercial purposes or coming against the respect for the private life or other regulations indicated in the this site.
Be aware that any unauthorized use will result in consequences refractory to the derogatory actions taken by a customer and/or Internet user.